Privacy Policy for ONEDESK

Introduction

ONEDESK (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including our website and cloud-based software solutions.

Information We Collect

Personal Information: We may collect personal information such as your name, email address, phone number, for support.

Usage Data: We collect information about your interactions with our services, including the pages you visit, the features you use, and the actions you take. This data helps us improve our services.

Device Information: We collect information about the devices you use to access our services, including IP address, browser type, operating system, and device identifiers.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website and software. Cookies help us understand your preferences and track usage patterns.

How We Use Your Information

To Provide and Improve Services: We use your information to deliver our services and improve our offerings.

To Communicate with You: We use your contact information to send you updates, respond to your inquiries, and provide customer support.

For Marketing Purposes: With your consent, we may use your information to send you promotional materials and updates about our services.

To Ensure Security: We use your information to detect, prevent, and address security issues and fraudulent activities.

To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

Sharing Your Information

Service Providers: We may share your information with third-party service providers who assist our services, processing payments, and conducting business operations.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

With Your Consent: We may share your information with third parties if you have given us your explicit consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, and destruction. While we strive to protect your data, no security measures are perfect, and we cannot guarantee the absolute security of your information.

Your Rights

Access and Correction: You have the right to access and update your personal information. If you need assistance, please contact us.

Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.

Objection and Restriction: You have the right to object to or restrict the processing of your personal information under certain circumstances.

Withdraw Consent: If we process your information based on your consent, you have the right to withdraw that consent at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ONEDESK
Email: info@onedesk.com.pk